Pick-Up Times

Residential garbage and recycling receptacles need to be out by 5 a.m. or the night before. Commercial garbage containers need to be set out the night before. We are not responsible for items left next to roll carts or containers.

Missed Service

If your service is missed or your cart doesn’t empty completely, call us immediately.

Extra Garbage

Anything not completely inside the roll cart is considered extra garbage and will be charged for. This includes roll carts where the lid is not completely closed.

Moving

It is the customer’s responsibility to stop or transfer service. If you plan to move across town or out of the area, call in advance so we can schedule the change. Outgoing customers will be help responsible for service until notice is given to the office.

Billing Frequency

All customers are billed at the end of the month for that month’s service.

Payment Due Date

Your current bill is due by the 10th of the month. Please contact us if you expect your payment will be past due. A finance charge computed at the periodic rate of 1.5% monthly (annual percentage rate 18%) may be assessed on past due balances of thirty days or more.

Special Services

Need a couch picked up or a roll of carpet taken out of your house? Call us and we can help you with these items.

Roll-Cart Sizes

35 gallon - equal to 1 can
65 gallon - equal to 2 cans
95 gallon - equal to 3 cans
*Please call our office for current rates.

Roll-Cart Placement

Please have your roll-cart accessible for service. Roll-carts need to be at least 4 feet apart from other roll-carts and any obstructions. Handles of the roll-carts must be towards the residence.